General COVID-19 FAQs

What precautions do we take at our practices to stay COVID-safe?

We value your safety and the safety of all our staff. To ensure we all adhere to government guidelines and restrictions within our practice, please make sure to:

  1. Wear a mask in our NSW practices as per NSW government guidelines, if you have forgotten yours, ask our friendly reception for one
  2. Practice social distancing while you wait for your appointment
  3. Be sure to sanitise your hands when entering and leaving our practice. Hand sanitiser stations can be located at reception
  4. Check in with the Service New South Wales or Check-In Queensland App with QR code located at reception

Our dentists and dental assistants will be wearing masks and other appropriate PPE to ensure they limit contact with you during your appointment.

Can I go to a dentist if I am not fully vaccinated?

From 17 December 2021 in QLD and already in place in NSW, if you are not fully vaccinated (one dose or no vaccination), you can only visit critical retail premises. This means you can come to the dentist as this is critical medical care.

Are your providers and support staff vaccinated?

All dental practices in Queensland are required by law to comply with the Public Health Orders and Directions in place in the applicable jurisdiction. This includes the Workers in a healthcare setting (COVID-19 Vaccination Requirements) Direction (Direction).

Under the Direction, everyone working in healthcare must be fully vaccinated by 15 December 2021 or have received an approved vaccination exemption.

All staff and providers of dental practices in New South Wales are classified in the Public Health (COVID-19 Vaccination of Health Care Workers) Order (No 3) commenced on 23 December 2021 as stage 2 health care workers. They must have received their first dose of a COVID-19 vaccine by 31 January 2022 and their second dose by 28 February 2022.

Coastal Dental Care complies with these government directions.

What if I feel unwell before my appointment? 

If you feel unwell, or may be experiencing any COVID-19 symptoms, please contact our friendly staff to reschedule your appointment as soon as possible.

We may give you a quick call prior to your appointment to check your health status. This is to ensure you are feeling well and have not been in close contact with a confirmed case of COVID-19 or aren’t currently waiting for your COVID-19 test results.

Can I still come in if I have been a close contact of a positive COVID-19 case?

If you are a close contact of a positive COVID-19 case, please contact our friendly staff to reschedule your appointment as soon as possible.

Please follow the government directions of your state regarding quarantining and testing requirements. For Queensland residents, these are updated on the Queensland Government website and New South Wales residents can find them on the NSW Health website.

What happens if there is a lockdown? 

We are open for all types of treatment if there are no restrictions imposed by the government.

In the event of a lockdown, restrictions may include essential or emergency dental treatments. If you are unsure, please call and speak to one of our reception staff for more information.

Can I come in for any type of treatment? 

Yes, we are open for all types of treatment. There are no restrictions on dental treatments at present.


NSW/QLD Border Patients

Do I need a border pass or vaccination to cross the border?  

From 1am AEST Saturday 15 January 2022, domestic border restrictions for people entering from interstate into Queensland are no longer in place. You can enter Queensland from elsewhere in Australia without restrictions.

As the government’s health departments review information, this directive may change. Please refer to the Queensland Government website for any travelling to Queensland updates.

To find your nearest practice, you can do so by visiting our practice page.