COVID-19 Lockdown & Border Closure Patient Information
In these difficult times, we would like to remind our New South Wales patients that we are still here for you. As you are aware, the NSW lockdown has recently been extended for a further two weeks until at least 11:59pm, September 10, 2021.
Due to the recent extension, we have received a lot of enquires about crossing the border for an appointment, rescheduling appointments, and other general health questions.
For your convenience, we have answered some of our frequently asked questions for you below.
I am a border patient; can I cross into NSW or QLD to for my appointment?
If you are a border resident, you can still attend your dental appointment in New South Wales or Queensland if it is where you usually receive treatment.
However, you should contact your practice to let the team know you are entering their respective border zone. This way, they can prepare accordingly for your arrival.
You will also need to complete a border pass a Queensland border pass upon entry which can be obtained here. In addition, you will have to show proof of your appointment at the border check point. Our practices will provide you with a letter before and after your treatment as proof. Please contact them via phone prior to your appointment to arrange the letter.
To find your nearest practice, you can do so by visiting our practice page.
For more information visit the Queensland Government website.
Do patients have to be vaccinated to cross the border?
No, patients don’t have to be vaccinated. Only essential workers must provide evidence of having received at least one dose of a COVID-19 vaccine if requested by an emergency officer (public health).
Who can I go to if I don’t want to cross the border?
Please give your regular Coastal Dental Care practice in NSW or QLD a call. The team will be able to refer you to the closest Coastal Dental Care practice to your home. They will also be able to organise the record transfer with you. That way, your practice will stay updated about the treatment you receive and can share your dental records.
What is classified as essential dental treatment?
Essential treatment is assessed on a case-by-case basis. If your dentist deems your treatment to be necessary to stop the progression or to treat an issue that cannot be delayed, it is classed as essential. Furthermore, emergency dental treatments are also classed as an essential.
If the team has not already contacted you, please contact your practice to enquire about your scheduled treatment.
Can I come for my preventative check-up and clean?
Unfortunately, if you have an appointment for your regular check-up & clean, you will have to reschedule your visit until a later date. Please contact your practice to reschedule as soon as possible.
Can I still attend my appointment if it is outside of the 5km radius?
Yes, you can still attend an appointment if the practice is outside of the 5km radius.
What are we doing to ensure our practice is safe for you and our staff?
Your safety is our number one priority! To ensure you and our staff are safe within our practice, we will continue to adhere to the health and safety guidelines.
When arriving for your appointment, we kindly ask that you:
- Wear a mask
- Practice social distancing
- Sanitise yours hands upon arriving and leaving the practice
- Check in with the Service New South Wales or Queensland App located at reception
Our dentists and dental assistants will also be wearing extra PPE to ensure they limit their contact with you as much as possible.
What restrictions apply to my Local Government Area?
As we are in Regional New South Wales, our restrictions may be different to other areas within the state. For more information about what restrictions are in place, you can stay up to date with the latest restrictions on the New South Wales Government website.
To find out what restrictions are still in place for Queensland, you can find out more information on the Queensland Government website.
What if I start to feel unwell before or on the day of my appointment?
If you feel unwell or are experiencing any symptoms of COVID-19, please contact our friendly staff as soon as possible to reschedule your appointment.
You will also receive a courtesy call prior to your appointment to make sure you are feeling well and haven’t been in close contact with a confirmed case of COVID-19 or aren’t currently waiting for your COVID-19 test results.
Browse our latest blogs and stay up to date with our company news, treatments, and helpful information about dentistry